We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at yeefineshop@gmail.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yeefineshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
Orders can only be changed within 12 hours after placing your order.
If the size or styles is not fit well, we can exchange the item for you.
Once an exchange is completed, returns will not be acceptable.
If you need to start an exchange, Contact us via Online Chat or Email to start your exchange, the customer service will help you complete the step. We will ship the replacement once the returned item is received. You will receive a confirmation email.
Item(s) Cancellation
The order can be canceled within 12 hours before we shipping it.
Please note that once the order has been shipped out, it can no longer be canceled.
If you still have questions, please feel free to contact us,
Our customer service email:yeefineshop@gmail.com
Return Policy
We hope you love what you ordered!
But just in case you're not 100% satisfied, we've made the process super easy for you.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Upon the arrival of your order, we suggest you open and check your package. Please try them on as soon as possible without washing them and removing the tags.Your satisfaction is of utmost importance for us.
We do not accept returned items that were sent back directly without notifying us first.
Do not return directly to the address on the package. Because that is not our return address. In order to process returns and exchanges normally and correctly, please contact our customer service: yeefineshop@gmail.com
How Do I Return an Order?
Step 1: Contact us via Online Chat or Email to start your return.
Step 2: Once we receive your request, we’ll be in touch and provide return instructions and refund options.
Step 3: You'll need to ship your item(s) to the return address that the customer service provided, then share the shipment tracking information with us.
Step 4: That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
Return process
When you meet our return conditions, you can initiate a return. The specific process is as follows:
Contact our customer service through yeefineshop@gmail.com and provide high-resolution pictures or videos of the specific reasons for the return.
After receiving the email, we will reply you within 12 hours.
Please send item to our US warehouse according to the address we provided.
After returning to the address we require, please send the order number and returned package number information to our mailbox yeefineshop@gmail.com.
Your refund credit will be automatically replaced with the original payment method within 3 working days after receipt and inspection of the return.
For any defective, damaged or mis-sent items, we will refund the full amount.
Return conditions:
When you receive the item and find that the size is inappropriate;
The item is defective or damaged;
You are not satisfied;
We can accept a return or exchange.
Important:
To be eligible for a return, your items must be unused and in the original condition.
When returning or exchanging items, customers must use a trackable shipping service.
If the above conditions are met, the goods can be returned within 30 days of their delivery date.
Are there any charges for return:
If the return or exchange is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
We do not cover the return shipping fee in the following situations:
Ordered Wrong size/color;
Changed mind/ Item no longer wanted;
Any other reasons.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Yeefineshop is not responsible for any damage to the package during transportation. You can contact the transportation company to make a claim.
Yeefineshop is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchange Policy
Orders can only be changed within 12 hours after placing your order.
If the size or styles is not fit well, we can exchange the item for you.
Once an exchange is completed, returns will not be acceptable.
If you need to start an exchange, Contact us via Online Chat or Email to start your exchange, the customer service will help you complete the step. We will ship the replacement once the returned item is received. You will receive a confirmation email.
Item(s) Cancellation Policy
The order can be canceled within 12 hours before we shipping it.
Please note that once the order has been shipped out, it can no longer be canceled.
If you still have questions, please feel free to contact us,
Our customer service email: yeefineshop@gmail.com
